Privacy Policy

This Privacy Policy explains how VOID Specialty Coffee ("VOID," "we," "us," or "our") collects, uses, and protects your information when you visit or place an order through our website. By using our site, you agree to the practices described below.

Information We Collect

When you browse our site, place an order, or contact us, we may collect:

  • Contact details, such as your name, email address, phone number, and delivery address
  • Order details, such as the products you buy, order value, and order history
  • Payment information, which is handled securely by our payment and Cash on Delivery partners. We do not store your full card details on our servers.
  • Communication, such as messages you send us by email, WhatsApp, or social media
  • Technical and usage information, such as your device type, browser, IP address, and the pages you view, collected automatically through cookies and similar tools

We only collect what we need to run our store, fulfil your order, and improve your experience.

How We Use Your Information

We use your information to:

  • Process, pack, and deliver your orders, including sharing delivery details with our courier partners
  • Send order confirmations, tracking updates, and customer support replies
  • Respond to your questions and requests
  • Send you offers, product updates, and news, where you have chosen to receive them. You can opt out at any time.
  • Improve our website, products, and service
  • Prevent fraud and keep our store secure
  • Meet our legal, tax, and accounting obligations

Cookies and Tracking

Our website uses cookies and similar technologies to keep the site working, remember your cart and preferences, and understand how visitors use the site. Some cookies are set by trusted third parties, such as our website platform and analytics or advertising tools. You can manage or disable cookies in your browser settings, though some features, like your shopping cart, may not work properly without them.

How We Share Your Information

We do not sell your personal information. We share it only where needed to run our business, including with:

  • Courier and delivery partners, to deliver your order
  • Payment processors, to handle transactions securely
  • Service providers who help us operate, such as our website host, analytics, and email or messaging tools
  • Government or legal authorities, where required by applicable law

These partners are only given the information they need to perform their service.

Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorized access. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your information only as long as needed for the purposes in this policy, including completing your order, providing support, and meeting legal or accounting requirements. When it is no longer needed, we take steps to delete or anonymize it.

Your Choices and Rights

You may contact us at any time to:

  • Ask what personal information we hold about you
  • Correct information that is wrong or out of date
  • Request that we delete your information, subject to any records we are legally required to keep
  • Unsubscribe from marketing messages, using the opt-out link or by contacting us

To make any of these requests, email us at voidcoffee7@gmail.com.

Marketing Messages

If you opt in, we may send you offers and updates by email. Whether we also message by SMS or WhatsApp will be confirmed shortly. Every marketing message includes a way to opt out, and you can stop them at any time without affecting your orders or support.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will remove it.

Third-Party Links

Our site may link to other websites, such as social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a new effective date. Significant changes will be highlighted where appropriate.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:
Email: voidcoffee7@gmail.com
VOID Specialty Coffee, Lahore, Pakistan